The Conflict Resolution Toolbox, written by Gary T. Furlong, is a comprehensive resource for analyzing, diagnosing, and resolving conflicts in various settings, including business. The book presents a range of models and tools that can be used to understand and address conflicts effectively. It covers topics such as conflict styles, power dynamics, communication patterns, and negotiation strategies. With its practical approach and case studies, The Conflict Resolution Toolbox provides readers with the knowledge and skills needed to navigate conflicts and find sustainable solutions. Whether you're a manager, mediator, or team leader, this book will enhance your conflict resolution abilities and help you create a positive and productive work environment.
